Some of the webinars and articles delivered by our Advisors can be accessed below.

Article: “Taking Back Negotiation - Why Claim Professionals Must Lead the Next Chapter,” Carrier Management Magazine (Taylor Smith; July 2025); Picked up by Claims Journal here (Aug 2025)

Article: “We’re Losing Billions - Before We Ever Get to Court” Insurance Thought Leadership. (Taylor Smith, John Burge; June 2025)

Interview: “Is the Insurance Industry at an Inflection Point: Chief Claim Officer webinar tackles CLM Defense Counsel Study, plaintiff’s bar weaponry, and verdict sizes,” CLM Magazine (Angela Sabarese; April 2025)

Article: “The Tripling of Verdict Size Post-Covid” Insurance Thought Leadership. (Taylor Smith, John Burge; Jan 2025)

Mention: “Setting Sail to Define Litigation Management,” CLM Magazine (Author Phil Gusman; Feb 2025)

Interview: “What To Do About Billing - An Interview with Taylor Smith,” CLM Magazine (Author Phil Gusman; Jan 2025)

Article: “Are We Losing our Negotiating Power” Insurance Thought Leadership. (Taylor Smith, John Burge; Oct 2024)

Interview: “Defendants, Insurers Risk Falling Behind on AI for Litigation,” Carrier Management Magazine) (Allen Lamen; June 2024)

Article: “The Plaintiff Bar is Winning in AI,” Insurance Thought Leadership. (Taylor Smith, John Burge; March 2024)

Mention: “Bridging the Gap in Law Firm Performance Data: An Industry Call to Action,” ClaimDeck Article (Dwayne Hermes; Aug 2023)

Article: “The Road to Resolution: Key CLM Study Findings,” CLM Magazine (Taylor Smith; May 2023)

Interview: “Social Inflation Q&A with Taylor Smith of Suite 200 Solutions,” CaseGlide Article (Wesley Todd and Taylor Smith; March 2022)

Article: Where Litigation Management is Going,” CLM Magazine (Taylor Smith, Wesley Todd, JD Keister; Feb 2021)

Webinar: “From Insuretech to Legaltech: Inside the Buyer’s Mind”. Hosted by the CLM. (Taylor Smith, Stefanie Jenkins; July 2020)

Webinar: “Mediator and Mediation Effectiveness and Measurement”. Hosted by Resolute Systems. (Taylor Smith; July 2020)

Article: “Covid-19’s Impact On Claim Volume,” CLM Magazine (Taylor Smith; July 2020)

Webinar: “Symptoms and Treatments: The effects of COVID-19 on property and casualty claims”. Hosted by CaseGlide. (Taylor Smith; June 2020)

Webinar: The 2020 CLM Defense Counsel Study. Hosted by Ontellus. (Taylor Smith; May 2020)

Webinar: “But Enough About Me. What do You Think of Me?" - A Discussion of the 2020 CLM Defense Counsel Study. Hosted by the CLM. (Taylor Smith; Mar 2020)

Article: “Inside CLM’s Inaugural Litigation Management Symposium: A look at best practices for the present and future.” (Taylor Smith, Daniel Winkler, Daniel P. Costello; Feb 2020)

Webinar: “National Litigation Insights: A review of the 2019 CLM Litigation Management Study.” Hosted by CaseGlide. (Taylor Smith; November 2019)

Webinar: “Take A Deep Dive Into the 2019 CLM Litigation Management Study” Hosted by the CLM. (Taylor Smith; Jun 2019)

Article: “Technology Improves Claims Processes for Business and Customers Alike” Insurance CIO Outlook (Allan Robinson; 2019)

Webinar: “Calling All Attorneys and Services Providers — Five Easy Steps to Effective Networking, Building Your Personal Brand, and Growing Industry Relationships” Hosted by the CLM. (CLM Logon Required; May 2019)

Webinar: “Boosting Claims Efficiency with Digital Technologies” (InsuranceNexus Registration Required)(Allan Robinson; Feb 2019)

Article: “Technology Needed to Support HO Claims Process” Insurance CIO Outlook (Allan Robinson; 2019)

Article: “How to Have a Successful Career in Claims” Rising Insurance Star Executives (RISE) (Allan Robinson; Aug 2018)

Article: “How Horace Mann Increased Customer Satisfaction Through Claims Segmentation” Carrier Management (Allan Robinson; Jun 2018)

Article: “Counting What Counts: Litigation Metrics and How to Build Them” (Taylor Smith, Robert Bowers, Paul Roberts; Oct 2017)

Article: “Low-Hanging Fruit: Executive perceptions and strategies on squeezing the most out of structured settlements,” CLM Magazine (Taylor Smith; June 2014)