Law Firm Metrics and Billing Practices
The metrics executives want law firms to report, and how much clean invoices matter.
Senior litigation and claim officers
In this short snapshot we focused three questions — all posed to senior litigation or claim officers:
1: What are the 1-3 most important metrics that you believe a law firm should use to demonstrate their overall performance? (You do not need to limit yourself to metrics that firms might use currently).
2: On a scale of 1-10, how important is it to you that a law firm’s invoice is “clean” and shows compliance with your billing and litigation process guidelines?
3: On a scale of 1-10, do you view errors and non-compliant line items on legal invoices as reflecting poorly on the quality of the legal work being performed? (1= invoices and legal work are totally unrelated / 10= invoices and legal work are extremely related