About This Industry Snapshot

Most claims organizations voice a desire to resolve claims short of trial in all but a small percentage of their litigated files. Strategies to reduce cycle time and achieve early resolution are commonly deployed in an effort to reach fair and equitable resolutions as early as possible in the claims process. Mediation has played an increasingly visible and important role in this resolution process.

The purpose of this Snapshot was to better understand what the industry’s executives feel and believe about their use of mediators generally. Specifically, we were interested in executives’ observations in several key areas, including:

• Mediator Value

• Mediator Selection

• Measurement of Mediator Utilization

• Measurement of Mediator Effectiveness; and

• Overall interest in meditation-focused metrics and analytics

Access the Snapshot here.