Market Intelligence

Our ability to assist claims organizations, law firms, and vendors do business with each other more productively is directly related to how how well we, and each of these constituencies, understands the business needs of the others.

Our market intelligence projects, surveys, and industry snapshots help to achieve that understanding.

We have repeatedly been commissioned to perform the National Litigation Management Study for the industry’s largest professional trade association, The Claims and Litigation Management Alliance (CLM), with more than 55,000 members. We have performed the CLM Litigation Management Studies of 2012, 2015, 2019, 2023, and 2026. In addition, we have performed the CLM’s two Defense Studies of 2020 and 2024.

Separately, our general Industry Snapshots capture the thoughts and feeling of senior executives about emerging issues that face the industry. Our double-blind studies and surveys help claims organizations learn what others consider to be best practice, without giving up competitive advantage.

You can see our past publicly available Studies here.

And, for law firms and vendors, our Product Feedback sessions helps them to gain a deeper understanding of what potential clients and customers think of their product and service, their value propositions, and their competitive positioning.