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Caryn brings a unique perspective to her clients. She has served as a CEO, Chief Claims Officer and General Counsel, in roles with TPAs, insurance carriers and self-insured companies.
With more than 20 years of experience in legal, claims, and risk management, Caryn helps her clients achieve operational excellence, build high performing teams, and solve problems across a myriad of disciplines. She also serves as a certified mediator and provides risk management advice to self-insureds, public entities, MGAs, insurers, and reinsurers.
Caryn is a proud recipient of the 2017 CLM Litigation Management Professional of the Year award and also the 2017 Ollie Award. In 2016 she authored Chapter Four of “Words of Wisdom from Women to Watch,” and was an honoree in the 2010 “Woman to Watch” Business Insurance awards.
Some of Caryn’s recent initiatives and projects have included:
The review, development, and re-engineering of claims and litigation management best practices to avoid leakage and mitigate risk;
Due diligence in conjunction with several potential acquisitions, including two transactions brought to fruition;
The use of six sigma processes to carefully and thoughtfully tier legal counsel, evaluating their performance, negotiating their rates, improving the payment process and managing ALAE/ULAE;
The establishment of a resolution forum process for evaluating complicated or high exposure claims and designing creative, successful resolution strategies as well as post-mortems when files do not evolve as expected; and
The development of quality assurance programs including audit templates, metrics, trend analysis and visual displays along with the performance management and reward systems around the results.
Caryn is an active leader within the CLM and other industry trade associations. She was an original member of the CLM National Committee, and continues to serve as a member of the Retail, Restaurant & Hospitality and also the Technology and Subrogation Committees of the CLM. She has served as a teacher at the CLM Claims College and has spoken at the CLM Annual Conference and also Regional and Specialty conferences. She continues to chair the CCC in Southern California and supports several nonprofits including Kids Konnected, Alzheimer’s and Pathways.
Prior to joining our group, Caryn led the claims operations of a large insurance carrier, in a role that included the oversight of TPAs across the country and an internal team of claims professionals. Previously she served as President of Carl Warren & Company, which, under her guidance, was listed on the Inc5000 list of fastest growing private companies in 2014 and was also awarded the National ESOP Company of the Year in 2013.
In prior roles, Caryn served as SVP and Claims Director of Safeco Insurance, Director of Commercial Claims for GE Employers Reinsurance, and General Counsel for GE Coregis. Caryn started her career practicing insurance and reinsurance law at LeBoeuf, Lamb.
Caryn received a B.A., magna cum laude, from Brooklyn College and a J.D., cum laude, from New York Law and is still in good standing with the bar associations in NY, NJ, and WA.