Research
Surveying claims and litigation leaders since 2012.
Chief claim officers, heads of litigation, and defense counsel tell us what pressures they face and how they are responding. Our privately commissioned work is never published. What appears here is our public research.
Participation is anonymous, and every participant receives an aggregated view of how their peers answered.
Latest · March 2026
The 2026 CLM Litigation Management Study
70+ senior claim and litigation executives on rising costs, the counsel relationship, and AI-enabled plaintiff advocacy.
Key findings and report →
Coming next · Opens November 2026
The 2027 CLM Defense Counsel Study
The third CLM study of insurance defense attorneys, following 2020 and 2024.
How defense counsel can participate →
The library
21 of 21 public studies
Series
Topic
2026
CLM National Study
The 2026 CLM Litigation Management Study
Rising indemnity and defense costs, the carrier-counsel relationship, and the plaintiff bar’s adoption of AI.
70+ executives · ~130 questions
2025
Industry Snapshot
Negotiating Claims in an Age of AI-Enabled Plaintiff Advocacy
How litigated claims are framed, anchored, and negotiated as plaintiff advocacy modernizes.
Claim and litigation executives
2025
Industry Snapshot
Responding to the Plaintiff Bar's Adoption of AI
How defense teams are responding to AI-generated demand packages and plaintiff-side technology.
Claim and litigation executives
2024
Industry Snapshot
Variability in Venue and Plaintiff Attorney Risk Factor Use
How litigation executives and defense counsel weigh the factors behind venue and attorney risk.
Executives and defense counsel
2024
CLM National Study
The 2024 CLM Defense Counsel Study
Insurance defense attorneys on their client relationships, billing, staffing, and the business of defense.
Almost 400 defense attorneys
2023
Industry Snapshot
Industry Interest in Venue and Plaintiff Attorney Risk Scoring
Whether claim leaders want objective risk scores for venues and plaintiff firms.
47 chief claim officers and heads of litigation
2023
CLM National Study
The 2023 CLM Litigation Management Study
Senior claim and litigation officers on litigation management practices and pressures.
Senior claim and litigation officers
2021
Commissioned Study
The Wilson Elser Study
Whether the virtual litigation practices adopted during the pandemic save money, and whether they will last.
Commissioned by Wilson Elser
2021
Commissioned Study
Covid Impact on Claim Volume II
A follow-up measure of pandemic-era claim frequency across the industry.
65 claim executives · for the CLM
2020
Commissioned Study
Covid Impact on Claim Volume I
The short-term effect of the pandemic on claim volume, surveyed in late May 2020.
73 claim executives · for the CLM
2020
Industry Snapshot
Mediation Effectiveness II
How claim executives select, measure, and quantify the performance of mediators.
Claim executives
2020
CLM National Study
The 2020 CLM Defense Counsel Study
The first CLM study of insurance defense counsel, a counterpart to the 2019 executive study.
400 defense attorneys · 80+ questions
2019
CLM National Study
The 2019 CLM Litigation Management Study
A broad survey of litigation management practice, presented at the CLM 2019 Annual Conference.
~80 organizations · 160+ questions
2017
Industry Snapshot
Mediation Effectiveness I
What executives think of mediation as a route to early, fair resolution.
Claim executives
2016
Industry Snapshot
Third-Party Legal Bill Review Services
How legal and claim executives view the legal bill review and e-billing market.
Legal and claim executives
2016
Industry Snapshot
Annual Litigation Spend Changes
Year-over-year changes in litigation spend, and how satisfied executives are with them.
Chief claim officers
2015
CLM National Study
The 2015 CLM Litigation Management Study
An expanded update of the original study, guided by a steering committee of claim and litigation officers.
Claim and litigation officers
2014
Industry Snapshot
Law Firm Metrics and Billing Practices
The metrics executives want law firms to report, and how much clean invoices matter.
Senior litigation and claim officers
2013
Industry Snapshot
Selling Effectively to Claim Executives
One question for chief claim officers: what should sales professionals do better?
Chief claim officers
2012
Industry Snapshot
Law Firm Invoice Management
How defense firms have adapted to e-billing, stricter guidelines, and third-party invoice review.
Insurance defense firms
2012
CLM National Study
The 2012 CLM Litigation Management Study
The first study in the CLM series, conducted in 2011 and released in 2012.
Senior claim and litigation officers
Join the panel for future studies.
Claim and litigation leaders and defense counsel can be added as participants. Responses are anonymous, and names are never used without permission.