Senior advisors and independent research for the business of claims and litigation.

We work with carriers and TPAs, with the defense firms and technology and service providers who serve them, and with the investors backing the companies and defense firms that will reshape our industry.

Our advisors have run the functions they advise on, at AIG, Zurich, Liberty Mutual, CNA, and more than fifty other organizations. Our studies have tracked the industry's leadership since 2012. Meet our 27 advisors ↓

Latest studyMarch 2026
The 2026 CLM Litigation Management Study
70+
claim and litigation executives
~130
questions answered
35
steering committee members
Key findings and the Report →
Coming nextOpens November 2026
The 2027 CLM Defense Counsel Study
The third edition of the national study of insurance defense attorneys. Findings will be released at the CLM Annual Conference in March 2027.
How defense counsel can participate →

The research library

Our most recent public research. Our privately commissioned work is never published.

Browse all 21 public studies →
2026 The 2026 CLM Litigation Management Study CLM Study 70+ claim executives 2025 Negotiating Claims in an Age of AI-Enabled Plaintiff Advocacy Industry Snapshot June 2025 2025 Responding to the Plaintiff Bar's Adoption of AI Industry Snapshot February 2025
See more research

In the field

The latest publications, panels, and briefings from Suite 200 Solutions.

ArticleOct 2026
The 2027 Chief Claims Officer
Insurance Thought Leadership
Published with John Burge
PanelOct 2026
Inside the Litigation Management Study: What the Data Reveals
CLM Litigation Management Symposium
Moderated · With Jeffrey Miragliotta (Kahana Feld), Scott Rembold (Rembold Hirschman), Tracy Yaun (AXA XL), Arif Pal (Amerisure)
PanelOct 2026
The Relationship Between AI, Defense Counsel, and Corporate Professionals
Illinois Defense Counsel AI Symposium
With Chris Vlasich, Trisura Insurance Company
ArticleSep 2026
How Leading Voices Can Help Claims Organizations Leap Ahead
Carrier Management
Published with Steve Ellis
ArticleSep 2026
The Capital Question
An introduction to private equity in the defense bar
CLM Magazine
Published
WebinarSep 2026
Three Conversations The Carrier-Firm Relationship Isn’t Having
Wolters Kluwer
On the 2026 CLM Litigation Management Study
ArticleAug 2026
Are We Measuring the Value of Claims AI or Simply Measuring Its Activity?
Carrier Management
Published with Steve Ellis
ArticleJul 2026
Mining the Rich Data in P&C Claims Testimony
Insurance Thought Leadership
Published with Michael Okerlund
ArticleJul 2026
Building the AI-Augmented Claims Workforce
Risk and Insurance
Published with Steve Ellis
In the mediaJul 2026
Carriers Are Fighting a Losing Battle Against Plaintiffs’ Attorneys
P&C Specialist (a Financial Times publication)
Featured · By Jennifer Ortakales Dawkins
Scroll for more → Full archive: articles, sessions, media, and research →
Curated series · Carrier Management · 2025–2026

Negotiation Reclaimed

A five-part series published in Carrier Management, conceived and edited by Suite 200 Solutions, in which claim and defense leaders make the case for treating negotiation as a discipline.

Reframing Defense Work in an AI-Enhanced Era
Ronald B. Morrison, Great American Insurance · Sep 2025
The Power of the First Offer: Anchoring, Evidence, and the Battle for Perception
Ken Carter, Concert Group · Nov 2025
Rebuilding Negotiation Talent: Why This Skill Is Missing and How to Fix It
Krista Glenn, Westfield Specialty · Dec 2025
Negotiation by Design: Why Writing Beats Talking
Cayce Lynch, Tyson & Mendes · Jan 2026
From Skill to System: The Next Chapter in Insurance Claims Negotiation
Kate Dombrowski, Selective Insurance · Feb 2026

The conversations we are leading

27 advisors who have run the departments they now advise.

Former chief claim officers, heads of litigation, Big Four consultants, and revenue leaders. Each engagement is staffed by people who have faced the same decision from the client's side of the table.

Jim Arnold
Jim Arnold
Larry Beemer
Larry Beemer
John Conlon
John Conlon
Rich Dowd
Rich Dowd
Suzanne Ganier
Suzanne Ganier
Mark Goracy
Mark Goracy
Christopher Greene
Christopher Greene
Dean Harring
Dean Harring
Rachel Jenkins
Rachel Jenkins
Stefanie Jenkins
Stefanie Jenkins
Melissa Loew
Melissa Loew
Al Luther
Al Luther
Vic Marmo
Vic Marmo
Steve Miller
Steve Miller
Shawn Nelson
Shawn Nelson
Ross Powell
Ross Powell
Steve Pratt
Steve Pratt
Allan Robinson
Allan Robinson
Elaine Rogalla
Elaine Rogalla
Michael Saltman
Michael Saltman
Steve Schumacher
Steve Schumacher
Steven Sheinheit
Steven Sheinheit
Nigel Shepherd
Nigel Shepherd
Caryn Siebert
Caryn Siebert
Taylor Smith
Taylor Smith
Bob Titus
Bob Titus
Doug Wylly
Doug Wylly
Where our advisors have led

ACE (Chubb) · Aegis Security · AIG · Alea · Allstate · Aspen Specialty · Canal · Carl Warren & Company · CCC Intelligent Solutions · Chase Manhattan · CNA · Encompass · Fireman's Fund · GAB Robins · Hanover · The Hartford · Horace Mann · IAT Insurance Group · Liberty Mutual · Markel Specialty · Marsh · MetLife · Ontellus · PwC · QBE North America · Safeco · Tokio Marine HCC · Wilson Elser · Zenith · Zurich

News

All news →
September 30, 2026
Shawn Nelson Joins Suite 200 Solutions to Lead Transportation Risk & Strategy Practice
July 20, 2026
The CLM and Suite 200 Solutions Announce Launch of the 2027 CLM Defense Counsel Study
June 9, 2026
Elaine Rogalla Joins Suite 200 Solutions to Lead Product Management and AI Strategy Practice
April 13, 2026
Steve Pratt Joins Suite 200 Solutions to Lead Workers’ Compensation Claims Practice