Rachel Jenkins Joins Suite 200 Solutions to Lead Alternative Risk Practice

For Immediate Release
July 31, 2025

Lake Geneva, WI — Suite 200 Solutions announces that Rachel Jenkins has joined Suite 200 Solutions, where she will lead the Alternative Risk Solutions Practice.

Rachel’s practice will assist brokerage firms, captive owners, and program leaders build and scale risk-bearing platforms — including captives, MGAs, and other structured insurance vehicles.  Her work is designed to help brokerages scale smarter without sacrificing quality or control, through offshoring strategies, process redesign, and technology integration.

Her expertise spans a range of disciplines critical to alternative risk and modern insurance operations, including captive formation, delegated underwriting authority (MGA/MGU structures), brokerage infrastructure design, and reinsurance negotiations.

“Rachel’s addition to Suite 200 Solutions reflects the importance of Alternative Risk markets in our industry,” said Taylor Smith, President of Suite 200 Solutions. “Her experience and expertise are unmatched and we are delighted to bring her knowledge to our customers and to the industry.” 

Before joining Suite 200 Solutions, Rachel was the Co-Founder and Chief Operating Officer of Luzern Risk, where she led captive governance, reinsurance strategy, and platform development across a multi-entity insurance enterprise. Prior to Luzern, Rachel held senior roles at AIG, Marsh, and multiple InsurTech brokerages, where she advised on program architecture, compliance, and distribution transformation.

Rachel holds a Bachelor of Science in Economics from The Wharton School at the University of Pennsylvania and was named a RISE 35 Under 35 insurance leader. She frequently advises on aligning operational strategy with long-term underwriting discipline, particularly for firms transitioning into risk-bearing roles.

About Suite 200 Solutions

Suite 200 Solutions offers advisory services, market intelligence, and talent acquisition services to multiple segments within the property casualty industry. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224-558-2137 | taylor.smith@suite200solutions.com

Suite 200 Solutions Commissioned to Perform the 2026 CLM Litigation Management Study

For Immediate Release
June 23, 2025

Lake Geneva, WI -- The Claims and Litigation Management Alliance (CLM) has announced that it has commissioned Suite 200 Solutions to perform the seventh edition of the CLM National Litigation Management studies.

Entitled The State of the Union: Litigation Management in 2026, this comprehensive examination of property casualty litigation management practices will survey more than 100 insurance organizations to chart emerging trends and explore how litigation executives are responding to emerging industry threats.

Data collection for the 2026 Study will commence in November 2025 and findings will be released at the 2026 CLM Annual Conference in March 2026. The Study’s areas of focus will be defined by a Steering Committee of industry leaders.

“We are pleased to continue our tradition of helping the CLM with these industry-critical studies,” said Taylor Smith, President of Suite 200 Solutions. “The effectiveness of our industry’s litigation management practices defines in large part our industry’s successes and difficulties. Each of our prior studies has identified emerging challenges that the CLM was then able to help our community to address, and we anticipate a range of new and interesting issues for the 2026 Study.”

Since the CLM initiated these studies in 2012 they have become a go-to resource for litigation management program decision makers. Prior CLM Litigation Management Studies were performed in 2012, 2015, 2019, and 2023. In addition, the CLM has commissioned two CLM Defense Counsel Studies in 2020 and 2024.

To participate in the study, contact Taylor Smith, President, Suite 200 Solutions at taylor.smith@suite200solutions.com.

About Suite 200 Solutions
Suite 200 Solutions provides generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve our industry. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

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Melissa Loew Joins Suite 200 Solutions

For Immediate Release
Nov 12, 2024

Melissa Loew Joins Suite 200 Solutions

Lake Geneva, WI — Suite 200 Solutions announces that Melissa Loew has joined Suite 200 Solutions.

Melissa brings more than 25 years of property-casualty and Insurtech experience to her clients, having executive experience with carriers, brokers, insurance technology providers, and Big 4 consulting firms.

Prior to joining Suite 200 Solutions, Melissa served as a Managing Director in PwC’s Insurance Enabling Technology Practice.  In previous roles, Melissa served as Senior Sales Director, Duck Creek Technologies, as VP, Casualty Products for CCC Intelligent Solutions, as Managing Director, Product Strategy and Marketing for Marsh, Inc., and as Managing Director for EagleEye Analytics (now Guidewire Predictive Analytics). In addition, Melissa held leadership roles in Claims, Corporate Strategy, and Product Operations for Allstate Corporation.

“I have known Melissa for many years,” says Taylor Smith, President of Suite 200 Solutions. “Her exceptional talent, experience, and strategic skills are a tremendous asset to her clients. I am delighted to work with her.”

Melissa will focus her Suite 200 Solutions practice on consulting, fractional executive roles, and board guidance that assists clients achieve mission-critical objectives.

For technology organizations and TPAs, this includes:

• Product design and product roadmap

• Alliances

• Business development | Go-to-market

For insurance carriers, brokers, and MGAs, this includes:

• Fractional leadership roles including product operations, claims, and general management

• Strategic planning | Core system implementation | Cost restructuring

• Business process reengineering | transformation | Program management

About Suite 200 Solutions

Suite 200 Solutions offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224-558-2137 | taylor.smith@suite200solutions.com

Larry Beemer and Vic Marmo Join Suite 200 Solutions

For Immediate Release
October 29, 2024

Larry Beemer and Vic Marmo Join Suite 200 Solutions

Lake Geneva, WI — Suite 200 Solutions announces that Larry Beemer and Vic Marmo have both joined Suite 200 Solutions.

Larry and Vic are both CLM Lifetime Achievement Award winners; Vic in 2022 and Larry in 2023. Both have been long-standing and critically important members of the CLM. They were instrumental in helping to create and design the CLM’s Litigation Management Institute (both received their CLMP designations the year it was formed) and both served as Deans in the CLM Claims College for many years. As esteemed instructors and frequent speakers they are well known to the CLM community.

Before joining Suite 200 Solutions, Larry served as head of Casualty Claims for Tokio Marine HCC. He has held numerous claims executive and leadership roles with IAT Insurance Group, QBE, Fireman’s Fund and REM.

Before joining Suite 200 Solutions, Vic served as AVP of Risk Management and Claims for Mariott Vacations Worldwide. Previously, Vic spent 25 years with Marriott International overseeing large dollar and complex claims.

“Larry and Vic bring more than 80 years of unparalleled expertise in the claims and litigation management arenas,” said Taylor Smith, President of Suite 200 Solutions. “We are honored to be able to offer their consulting and advisory services to the industry we serve.”

About Suite 200 Solutions

Suite 200 Solutions offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224-558-2137 | taylor.smith@suite200solutions.com

Christopher Greene Joins Suite 200 Solutions

For Immediate Release
October 23, 2024

Christopher Greene Joins Suite 200 Solutions

Lake Geneva, WI — Suite 200 Solutions announces that Chris Greene has joined Suite 200 Solutions.

Chris brings a wealth of expertise to clients, spanning a myriad of critical corporate functions. These include claims and litigation management, panel counsel optimization, auditing, enterprise risk management, regulatory and legislative affairs, contract negotiation, compliance and ethics, and corporate governance.

Before joining Suite 200 Solutions, Chris served as Chief Operating Officer for Canal Insurance Company, an organization he served for 15 years. His prior roles at Canal included General Counsel, Chief Claims Officer and Corporate Secretary. His long tenure with Canal has given Chris unparalleled experience in commercial trucking and transportation risks, one of our industry’s most challenging areas.

Prior to joining Canal, Chris was the Vice President and Division Chief Counsel for Agency Auto Division of AIG. Before Canal he served as Corporate Claim Counsel for Progressive Insurance.

Chris is admitted to the Alabama State Bar, U.S. District Courts, Northern and Middle Districts of Alabama. He received his LLM from the University of Alabama Law School, his JD from the Birmingham School of Law, and his Bachelor of Science degree in Business Administration from The University of Montevallo.

“I am delighted to have the opportunity to work with Chris,” says Taylor Smith, President of Suite 200 Solutions. “He has an invaluable knowledge base and a wealth of expertise that brings immediate benefit to the clients he works with.”

About Suite 200 Solutions

Suite 200 Solutions offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224-558-2137 | taylor.smith@suite200solutions.com

Jim Arnold Joins Suite 200 Solutions

For Immediate Release
April 19, 2024

Jim Arnold Joins Suite 200 Solutions

Lake Geneva, WI — Suite 200 Solutions announces that Jim Arnold has joined Suite 200 Solutions.

Before joining Suite 200 Solutions, Jim was the Chief Administrative Officer for Markel Specialty, where he worked for more than 16 years. Previously, he served as EVP and General Counsel for GAB Robins, as Assistant General Counsel for BP / Castrol North America, and as an attorney for Guy Carpenter.

 Jim’s consulting practice at Suite 200 Solutions will emphasize the use of data, technology, and process mining technologies to unlock new potential in organizational growth, profitability, and tactical efficiencies. He brings to Suite 200 Solutions’ clients a proven track record of using strategic, innovative approaches to drive positive change in their organizations.

Jim’s expertise spans multiple areas critical to insurance company excellence, including claims, litigation, underwriting, and risk management. He has deep experience in legal spend management, using AI-enabled technologies to improve underwriting processes, and in using process mining technologies to improve workflows of all types.

Jim has held multiple board positions, including the Wholesale and Specialty Insurance Association (WSIA) Emerging Issues in Insurance Committee, the Nebraska Insurance Federation, and Family Services of Rhode Island.

Jim is admitted to the Pennsylvania Bar, holds a Juris Doctor (J.D.) from Villanova University School of Law and a Bachelor of Arts (B.A.), Magna Cum Laude, from La Salle University. He is currently pursuing a Master’s Degree in Industrial and Organizational Psychology (M.S.P.).

About Suite 200 Solutions

Suite 200 Solutions offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224-558-2137 | taylor.smith@suite200solutions.com

Richard Poirier Joins Suite 200 Solutions

For Immediate Release
February 20 2024

Richard Poirier Joins Suite 200 Solutions

Lake Geneva, WI — Suite 200 Solutions announces that Rich Poirier has joined Suite 200 Solutions.

Prior to joining Suite 200 Solutions, Rich served as President and CEO for Church Mutual Insurance Company, an organization where he served also as Chief Operating Officer, and before that as Vice President of Claims.

Among several key roles during a 17-year tenure with Wausau / Liberty Mutual, Rich served as Enterprise SVP of Claims for the Agency Markets segment, where he oversaw 4,000+ claims professionals and more than 3.5 billion in loss payments and reserves annually.

Rich started his career in the Navy Judge Advocate General’s office and in the Navy Legal Service Office. This foundation led to his serving as a claims or staff attorney in multiple organizations, and to his leading Toxic Torts, Large Loss, and Workers Compensation claim units at both Acuity Insurance and Wausau / Liberty. His experience with diverse claims types is extensive.

Steve’s practice at Suite 200 Solutions will focus principally on:

• Optimizing property casualty claims operations, including claim management audit practice

• Cross-functional team leadership

• Operations management

• DEI leadership

• Enterprise change management

Rich achieved his Bachelor of Arts and his Juris Doctorate degrees from Marquette University. During twenty-five years of active duty and Naval reserve service, Rich has received multiple achievement, commendation, and service medals. He currently serves on multiple boards, previously served on the board of the American Property and Casualty Insurers of America (APCIA) and continues to lecture at the Lubar School of Business of UW-Milwaukee and the College of Business at Marquette University.

About Suite 200 Solutions

Suite 200 Solutions offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224-558-2137 | taylor.smith@suite200solutions.com

Suite 200 Solutions Announces Launch of Second CLM Insurance Defense Counsel Study

For Immediate Release
September 19, 2023

Lake Geneva, WI — Suite 200 Solutions announces that they will conduct the second CLM Insurance Defense Counsel Study, commissioned by the Claims and Litigation Management Alliance (CLM). The Study will launch later this year with findings showcased at the CLM’s Annual Conference in April 2024 in San Francisco.

The Study will update findings from the CLM’s inaugural 2020 Defense Counsel Study, in which more than 400 insurance defense attorneys participated. A primary purpose of the Study  will be to provide information and data that will facilitate improved communication and working relationships between defense law firms and the insurance litigation executives who retain them.

The Study will examine topics of interest to those involved in the insurance defense litigation community. It will include questions for counsel on a wide range of topics such as:  

• What defines value in today’s litigation management environment?

• What is their view of how performance is assessed and rewarded?

• How can firms and attorneys create competitive distinction?

• What is the state of attorneys’ relationships with litigation executives today?

• What do attorneys feel are their greatest challenges in the current environment?

Participation in the study is anonymous and all data and information provided by each participant is strictly confidential.

 The formal survey will be issued in November, with data gathering to run from November 2023 to January 2024.  Defense attorneys wishing to sponsor the CLM Defense Counsel study should contact Taylor Smith, President, Suite 200 Solutions (taylor.smith@suite200solutions.com) for more information.

About Suite 200 Solutions

Suite 200 Solutions offers advisory services to the property and casualty claims and litigation management industries. We provide generalized consulting and market intelligence services to claims organizations, law firms, and the service and technology providers that serve both of those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224.212.0134 | taylor.smith@suite200solutions.com

Doug Wylly Joins Suite 200 Solutions

For Immediate Release
Sep 12 2023

Doug Wylly Joins Suite 200 Solutions

Lake Geneva, WI — Suite 200 Solutions announces that Doug Wylly has joined Suite 200 Solutions.

Doug brings to his clients more than four decades of experience in insurance defense and claims management leadership. His consulting practice at Suite 200 Solutions will focus on three key areas that are of critical importance to claims and litigation management executives and to insurance defense law firm leaders alike:

• Litigation Management Program Development, Implementation, and Improvement – including the creation or refinement of guidelines, standard operating procedures, and best practices.

• Audit and Assessment Services – with a focus on guideline compliance, litigation management best practices, and corrective action plan development.

• Bespoke Litigation Management Training  and Curriculum Development, including effective communication, reporting, guideline compliance, best billing practices, and litigation planning and budgeting.

Most recently, Doug served as the Chief Litigation Management Officer of Wilson Elser. Previously he held numerous positions at AIG Insurance, including SVP of Global Litigation Best Practices and Knowledge and Innovation Lead, Complex Director for Property and Casualty Claims, and numerous leadership and trial attorney roles in AIG’s staff counsel operations.

Taylor Smith, president of Suite 200 Solutions, says, “We are absolutely delighted to have Doug join our team. He is widely respected as a preeminent litigation management leader, and it is wonderful to be able to able to offer his expertise to our clients.”

About Suite 200 Solutions

Suite 200 Solutions (formerly CLM Advisors) offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224-558-2137 | taylor.smith@suite200solutions.com

Steve Miller Joins Suite 200 Solutions

For Immediate Release
Nov 11, 2022

Steve Miller Joins Suite 200 Solutions

Lake Geneva, WI — Suite 200 Solutions announces that Steve Miller has joined Suite 200 Solutions.

Steve brings to Suite 200 Solutions clients more than thirty years of property and casualty insurance experience. With a rich background in personal, commercial and specialty lines, Steve has managed, overseen and mediated claims in more than 40 states.

Prior to joining Suite 200 Solutions, Steve was a senior claim specialist with AXA XL, where he worked with large corporate insureds, helping them to manage litigation, expenses, retentions, and providing excess cover.  In addition, he managed a growing book of program business in the business classes of nursing homes, transportation, golf courses, and luxury hospitality.

Previously, Steve also served as manager of specialty claims with State Auto Insurance, where he was responsible for quality assurance, TPA onboarding and due diligence, as well as oversight of a team of professionals handling non-standard casualty claims.

Steve’s practice at Suite 200 Solutions will focus principally on:

·         Audit services

·         Claims handling process improvement

·         TPA partnership management

·         Litigation Management improvement; and

·         Claims career coaching

Steve holds a Bachelor of Science degree from the Indiana University School of Public and Environmental Affairs.  Additionally, he has earned both AIC and CPCU designations from The Institutes.  He is a current member of the Claims and Litigation Management Alliance (CLM) and the American Association of Insurance Management Consultants.

About Suite 200 Solutions

Suite 200 Solutions (formerly CLM Advisors) offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224-558-2137 | taylor.smith@suite200solutions.com

Suite 200 Solutions Commissioned to Conduct 2023 CLM National Litigation Management Study

For Immediate Release
August 25, 2022

Plantation, FL — The Claims and Litigation Management Alliance (CLM) is pleased to announce the fifth edition of the CLM National Litigation Management study entitled The State of the Union: Litigation Management in 2023. This comprehensive examination of litigation management practices across the property-casualty arena will survey more than 100 senior-level executives to chart emerging trends and explore adoption of litigation management technology.

Previous studies have become a go-to resource for litigation management program decision makers since its inception in 2012. Once again, Suite 200 Solutions has been commissioned by CLM to conduct the study which will be underwritten by key industry sponsors. Data collection is scheduled to commence in early November 2022 and findings will be released in March 2023 at CLM Annual Conference in Tampa, FL.

“CLM is dedicated to helping the industry stay educated, informed, and future-ready,” said Ronna Ruppelt, CEO of CLM. “These studies have become a trusted resource for both claims organizations and law firms to identify emerging trends, industry pressures, and successful strategies. I am pleased to announce the launch of our 2023 study.”

CLM is seeking senior litigation and claims officers to participate in the study via survey. Data collection will begin in early November 2022. Responses are anonymized and all information shared is confidential. Those who participate will receive an advance copy of the Report of Findings, with an anticipated release in March 2023.

To participate in the study, contact Taylor Smith, President, Suite 200 Solutions at taylor.smith@suite200solutions.com. For more information about CLM, contact Andrea Greene, Head of Marketing and Communications at andrea.greene@theclm.org.

About CLM
The Claims and Litigation Management Alliance (CLM) is dedicated to meeting the professional development needs of the claims and litigation management profession. Since 2007 we have provided our growing membership of over 50,000 professionals with opportunities to expand their knowledge, build their personal brand, and advance their careers through continuing education programs, networking events, industry resources, and designations. We are proud to be affiliated with The Institutes Risk & Insurance Knowledge Group. More information about CLM can be found at www.theclm.org.

About Suite 200 Solutions
Suite 200 Solutions offers advisory services to the property and casualty claims and litigation management industries. We provide generalized consulting and market intelligence services to claims organizations, law firms, and the service and technology providers that serve both of those constituencies. More information about Suite 200 Solutions can be found at www.suite200solutions.com.

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Summer Jenkins Joins Suite 200 Solutions

For Immediate Release
April 1, 2021

Summer Jenkins Joins Suite 200 Solutions

Lake Geneva, WI — Suite 200 Solutions (formerly CLM Advisors) announces that Sumer Jenkins has joined Suite 200 Solutions.

Summer will support her clients, which include private equity, risk management, underwriting, and claims management organizations, with her wide-ranging insurance expertise. She will also continue to maintain her core consulting practice focus in the provision of risk management and insurance-related consulting for cannabis industry.

Summer has authored and influenced much of the cannabis-related insurance policy contract language used by insurance companies in the United States and has written multiple articles on related topics within peer reviewed risk management publications. 

Summer currently serves as Chairperson of the NCIA’s Risk Management & Insurance Committee and as a member of the DISE Committee for the CCIA (Diversity Inclusion and Social Equity). She is a faculty member at Oaksterdam University and is a Fellow in the Claims and Litigation Management Alliance (the CLM).  

More information about Summer’s background and services can be found on the Company’s website, or by writing to summer.jenkins@suite200solutions.com

About Suite 200 Solutions

Suite 200 Solutions (formerly CLM Advisors) offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224-558-2137 | taylor.smith@suite200solutions.com

Rich Dowd Joins Suite 200 Solutions

For Immediate Release
Feb 17, 2022

Rich Dowd Joins Suite 200 Solutions

Lake Geneva, WI — Suite 200 Solutions (formerly CLM Advisors) announces that Rich Dowd has joined Suite 200 Solutions.

Rich joins Suite 200 Solutions after 32 years of claims leadership experience. Most recently, he served on the leadership team of Atlas Financial Holdings, as a Regional Vice President and Board Member. Previously he held Board and leadership roles with Global Liberty Insurance Company and Progressive insurance.

Rich will focus his advisory and consulting practice on several diverse areas of critical importance to his clients, including the development and implementation of new software initiatives, acquisition-driven due diligence, and market risk assessments.  

In the claims management arena, he brings rich experience in multiple areas, including TNC claims, litigation management, counsel performance, special investigations, invoice review, payment processing, quality assurance and compliance. He will also advise on leadership development and the implementation of best practices.  

Rich has in-depth experience in personal auto and specialty lines, as well as commercial lines focused on livery and paratransit throughout the country. He has been an early adopter of innovative defense strategies, including low-impact biomechanics and telematics, paperless claims handling, virtual inspections, and direct repair processes.  

Rich is a long-standing member of the Claims and Litigation Management Alliance (CLM), working with multiple industry committees. He is based in the New York City area.  

More information about Rich’s background and services can be found on the Company’s website, or by writing to rich.dowd@suite200solutions.com

About Suite 200 Solutions

Suite 200 Solutions (formerly CLM Advisors) offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224-558-2137 | taylor.smith@suite200solutions.com

Ross Powell Joins Suite 200 Solutions

For Immediate Release
Feb 7, 2022

Ross Powell Joins Suite 200 Solutions

Lake Geneva, WI — Suite 200 Solutions (formerly CLM Advisors) announces that Ross Powell has joined Suite 200 Solutions.

Ross brings more than three decades of senior claims leadership experience to Suite 200 Solutions clients. He will focus his consulting practice on improving property casualty insurance operations, with a specialization on transforming underperforming claims departments.  He is also available to advise on quality improvement, reserving, strategic planning, and the development of key claims performance indicators. 

Ross served most recently as Vice President Casualty Claims for Liberty Mutual. Prior to retiring from Liberty Mutual, Ross also served as Head of Claims for Liberty Ireland, VP of No-Fault and SIU Claims, VP of Property Claims for Safeco Insurance and multiple Regional Claims VP roles.

Ross has served as a board member of the National Insurance Crime Bureau and Arbitration Forums, Inc. He also serves as a Court Appointed Special Advocate for Collin County CASA.

Ross is a graduate of Pomona College. He earned his Chartered Property and Casualty Underwriter (CPCU) designation in 1985 and has both his Associate in Claims and Associate in Research and Planning designations.  

More information about Ross’ background and services can be found on the Company’s website, or by writing to ross.powell@suite200solutions.com

About Suite 200 Solutions

Suite 200 Solutions (formerly CLM Advisors) offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224-558-2137 | taylor.smith@suite200solutions.com

Suite 200 Solutions Announces Launch of New Wilson Elser Litigation Management Study

For Immediate Release
Aug 9, 2021

Suite 200 Solutions Announces Launch of
New Wilson Elser Litigation Management Study

Lake Geneva, WI — Suite 200 Solutions announces the launch of an industry-wide study on how the Covid-19 pandemic has affected insurance defense litigation management practices. The Study has been commissioned by the national law firm of Wilson Elser and will be underwritten by Wilson Elser and other industry thought-leaders.

“Many in our industry saw the adoption of virtual litigation management practices accelerate rapidly during the pandemic,” says Taylor Smith, President of Suite 200 Solutions. “This Study will explore how property casualty claims and litigation leaders perceive those changes. Are these changes here to stay? Do executives believe they are saving money with these new and virtual approaches to case management? Will they encourage or mandate that their law firms continue to use these new practices? Are law firms incorporating these new approaches on their own?”

The Study will enter the data gathering phase in in August 2021. A Report of Findings will be released in November 2021. Participation in all Suite 200 studies is anonymous, and any information provided by Study participants is strictly confidential.

Claims and litigation leaders wishing to participate in this Study should contact Taylor Smith, President, Suite 200 Solutions (taylor.smith@suite200solutions.com) for more information, or simply click here to access the Survey.  

This project follows several Suite 200 Solutions studies, including “The Impact of Covid-19 on Claims Frequency (2020)”, “The State of the Union for Insurance Defense Counsel (2020)”, and “The National Litigation Management Study (2019)”. These prior studies can be found at www.suite200solutions.com/studies.

About Suite 200 Solutions
Suite 200 Solutions offers advisory services to the property and casualty claims and litigation management industries. We provide generalized consulting and market intelligence services to claims organizations, law firms, and the service and technology providers that serve both of those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com  

About Wilson Elser
More than 800 attorneys strong, Wilson Elser serves clients of all sizes, across multiple industries and around the world. Wilson Elser has 41 strategically located offices in the United States and one in London. It is also a founding member of Legalign Global, a close alliance of four of the world’s leading insurance law firms, created to assist companies doing business internationally. This depth and scale has made it one of the nation’s most influential law firms, ranked in the Am Law 200 and 53rd in The National Law Journal’s NLJ 500.More information can be found at www.wilsonelser.com  

#Contact: Taylor Smith | President | 224.212.0134 | taylor.smith@suite200solutions.com

Suite 200 Solutions Launches Follow-up CLM Study on Covid-related Claims Frequency Changes

For Immediate Release
November 17, 2020

Suite 200 Solutions Launches Follow-up CLM Study on
Covid-related Claims Frequency Changes

Lake Geneva, WI — Suite 200 Solutions (formerly CLM Advisors) announces that it has launched a follow-up study looking at recent changes in claims frequency related to the Covid-19 pandemic.

The objective of the Study is to provide the claims community with some benchmarking data about what their peers are experiencing. The results of the Study will be released in early January 2021.

This is a follow-up to the Report of Findings we issued in June of 2020 A copy of that report can be found here.

Both studies have been commissioned by the CLM (The Claims and Litigation Management Alliance). All responses are anonymous. No identifying information is required from participants.

The URL for the Survey itself is here: www.surveymonkey.com/r/CLM-Covid-2

We extend our thanks to the three thought-leading organizations whose generous underwriting support has made this follow-up study possible: ABI Document Support Services, Consilio, and McAngus Goudelock & Courie.

About Suite 200 Solutions

Suite 200 Solutions (formerly CLM Advisors) offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

Glenn Dienstag Joins Suite 200 Solutions

For Immediate Release
October 14, 2020

Glenn Dienstag Joins Suite 200 Solutions

Lake Geneva, WI — Suite 200 Solutions (formerly CLM Advisors) announces that Glenn Dienstag has joined Suite 200 Solutions.

Glenn brings more than 25 years of senior claims leadership experience to Suite 200 Solution clients. He will focus a majority of his consulting practice on helping outside law firms become the “go to” law firms for their insurance clients.

Having spent years as a senior claims leader, Glenn knows why firms and specific attorneys are continuously requested by claims professionals. He helps law firms to improve carrier audit outcomes, litigation management compliance, work product quality, improving outcomes, customer satisfaction, operational and technical efficiency, and growth opportunities.

For claims organizations, Glenn will also assist in the improvement of litigation management strategies, to drive down ALAE and improve claim outcomes.

Most recently, Glenn served as Chief Claims Officer at Vela Insurance Services, A WR Berkley Company. He previously held senior leadership roles as Senior Vice President of Claims and head of litigation for Old Republic Contractors Insurance Group (ORCIG), and as Vice President at AIG Domestic Claims. Glenn began his career as an associate with Wilson Elser Moskowitz Edelman & Dicker, where he focused his practice on construction litigation, medical malpractice and general liability matters.

Glenn has served on the Construction Advisory Board of the Claims and Litigation Management Alliance (the CLM), and is a featured speaker at many industry conferences. In 2019, he was the first recipient of the Defense Association of New York (DANY) Insurance Executive Award. Glenn is a member of the New York State Bar.

More information about Glenn’s background and services can be found on the Company’s website, or by writing to glenn.dienstag@suite200solutions.com.

About Suite 200 Solutions

Suite 200 Solutions (formerly CLM Advisors) offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224.212.0134 | taylor.smith@suite200solutions.com

Suite 200 Solutions Announcement Re: Jeff Bossart

For Immediate Release
Sep 14, 2020

Lake Geneva, WI — Suite 200 Solutions Announcement Re: Jeff Bossart

Suite 200 Solutions announces with tremendous sadness the premature passing Jeff Bossart, who died in early September of 2020. He will be deeply missed by those who knew him professionally and personally.

Jeff had just joined Suite 200 Solutions in June, only four months prior, with a desire to improve succession planning processes across the industry. He had a deep passion for this topic, and a desire to help claims organizations improve how they identify and develop internal staff for leadership roles.

His professional career was very impressive and spanned more than 30 years of accomplishments. He had served as EVP and Chief Claims Officer for Aspen Insurance Group, SVP and Chief Claims Officer for Valiant Insurance Group, and Regional Head of Claims for the Americas for XL Capital Group. In previous roles he also led professional liability teams at Kemper and CNA. 

As importantly, those who knew him well, knew him to be generous with his time, his support, and his desire to advance the industry through his thoughts and leadership. We extend our condolences and best wishes to his family, his colleagues and his friends at a very difficult time.

About Suite 200 Solutions

Suite 200 Solutions (formerly CLM Advisors) offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224.212.0134 | taylor.smith@suite200solutions.com

Chris Brew Joins Suite 200 Solutions

For Immediate Release
Aug 8, 2020

Chris Brew Joins Suite 200 Solutions

Lake Geneva, WI — Suite 200 Solutions (formerly CLM Advisors) announces that Chris Brew has joined Suite 200 Solutions.

Chris will focus his consulting practice on helping  insurance carriers as well as technology and service providers increase customer satisfaction, enhance operational efficiencies,  improve claim outcomes, select digital solutions  and other critical initiatives. He will also serve as a member of the Company’s Transaction Advisory Group, which supports investment and acquisition activity in the property casualty claims arena.

Before joining Suite 200 Solutions, Chris served as Senior Vice President of CCC Casualty (Auto Injury Solutions), where he led ~3,000 resources delivering First-party Bill Review, Third-party Injury Evaluation and Medical Advisory Solution offerings through a combined on/offshore model including clinical (RN and LPN), professional code review professionals and through contracted physician and PPO networks.

Previously, Chris served as Principal Director within Accenture’s Claims Management Consulting Practice where he led large scale claims transformations at some of the world’s largest and most respected insurance companies. These included operating model design, diagnostic assessment, process reengineering, loss cost improvement, expense reduction, efficiency improvement and implementation planning projects, among others.

Chris was also instrumental in developing Accenture’s digital claims operating model, outlining the path for companies to shift to automation-supported, exception-based claim handling approaches, customer directed claim processes and magnified loss prevention efforts enabled by analytics, artificial intelligence and digital technology.

Prior to Accenture, Chris was Vice President of Claims for Selective Insurance Company of America. In this role, he was responsible for the auto physical damage line of business, the Claims Service Center, the Claims Apprentice Program, and multiple strategic projects. He led large scale initiatives including an injury evaluation process for casualty claims, panel counsel management as well as legal bill review system and vehicle inspection technology implementations.

Chris obtained Bachelor of Science degrees in Finance and Operations Management from St Joseph’s University in Philadelphia, PA. He holds the Senior Claim Law Associate (SCLA) designation from the American Educational Institute.

Chris has published and presented at industry conferences extensively. He has served on the TyMetrix Advisory Board, the PCI Physical Damage Subcommittee, the ISO Auto Physical Damage Panel, the Copart Advisory Board, the Audatex Strategic Advisory Council and a member of the Society of Claim Law Associates and the Society of Insurance Trainers and Educators.

He is actively involved in ending hunger and food insecurity working with the Greater Chicago Food Depository and previously at the Midwest Food Bank.

More information about Chris’ background and services can be found on the Company’s website, or by writing to chris.brew@suite200solutions.com.

About Suite 200 Solutions

Suite 200 Solutions (formerly CLM Advisors) offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224.212.0134 | taylor.smith@suite200solutions.com

Jeff Bossart Joins Suite 200 Solutions

For Immediate Release
June 12, 2020

Jeff Bossart Joins Suite 200 Solutions

Lake Geneva, WI — Suite 200 Solutions (formerly CLM Advisors) announces that Jeff Bossart has joined Suite 200 Solutions.

Jeff brings to Suite 200 Solutions customers more than 30 years of claims leadership experience in the specialty claims arena. His career has included numerous claim executive roles, including EVP and Chief Claims Officer for Aspen Insurance Group, SVP and Chief Claims Officer for Valiant Insurance Group, and Regional Head of Claims for the Americas for XL Capital Group. In previous roles he also led professional liability teams at Kemper and CNA. 

Jeff’s consulting practice will include a focus on succession planning within claims organizations, and a focus on the identification and development of internal leadership candidates. He believes this to be of critical importance in the development of a high-performance claims culture, strong morale, and overall claim handling philosophies that drive superior results.

He was one of the first in the industry to recognize the importance of deploying coverage specialists, litigation managers and reinsurance experts within the primary claims department, and in introducing line of business specialization at companies still utilizing “generalists” within the specialty claims environment. With deep experience at post-acquisition, post-merger staff integrations and claim system implementations, Jeff is uniquely positioned to assist our clients address the multi-faceted challenges they face.

Jeff obtained his Bachelor of Science from the American University in Washington, D.C. graduating cum laude. He received his Juris Doctor from the University of San Diego School, and received his license to practice law in the State of New Jersey in 1983.

More information about Jeff’s background and services can be found on the Company’s website, or by writing to Jeff.Bossart@suite200solutions.com.

About Suite 200 Solutions

Suite 200 Solutions (formerly CLM Advisors) offers advisory services to the property casualty claims and litigation industries. We provide generalized consulting, market intelligence, and talent acquisition services to claims organizations, law firms, and to the service and technology providers that serve both those constituencies. Through its Transaction Advisory Group, the Company also provides critical support to investors, buyers, and sellers in this industry segment. More information can be found at www.suite200solutions.com.

#Contact: Taylor Smith | President | 224.212.0134 | taylor.smith@suite200solutions.com