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Tom focuses his advisory practice on two distinct areas of the industry. First, he advises insurers, claims organizations and staff counsel operations on performance improvement issues ranging from operations improvement, litigation support vendor selection, contracting and management, and legal bill review and legal matter management systems.
For outside insurance defense firms, and also for technology and service companies serving the claims and legal industries, Tom helps to define company value propositions, improve services delivery, and enhance operational efficiencies.
Tom came to Suite 200 Solutions with 30 years of experience in Staff Counsel and Legal Operations Management, gaining deep expertise in staff counsel office management, staffing, and performance management. Tom’s broader litigation operations experience includes
the creation and management of a 20-person internal bill review and payment team
the design, training and introduction of matter management systems
national legal vendor sourcing and contracting
the use of offshore vendors within backroom legal operations, and
the early introduction and roll-out of legal e-billing platforms
Most recently, Tom served as Head of Legal Operations for CNA Insurance companies. He held numerous management positions in both legal operations and staff counsel at CNA, serving as Managing Trial Attorney, Regional AVP for Staff Counsel, and AVP of Legal Operations and Sourcing.
Tom is a licensed attorney and received his B.A from the University of Wisconsin-Milwaukee and his J.D. from Gonzaga University School of Law. Tom is a member of the Wisconsin State Bar Association and completed management training at the Kellogg School of Northwestern University.