Frank Smith

215-431-4861 |


Frank brings to his clients more than 30 years of experience. Before joining our group, Frank most recently served as Chief Executive Officer for Faroe Group Holdings, an insurance holding company. Prior to that role, Frank served as Vice President – Head of Global Risk Management Claims for XL Catlin Insurance Company.  Among other accomplishments at XL Catlin, Frank was honored to have designed the award-winning XL Go managed care product, a tool that helps risk management customers to realize loss cost savings through the use of a specialized health care network in Workers Compensation claims.

Frank focuses his practice several key disciplines, including:

  • Claims Operations

  • TPA Program Design and Management

  • Multi-National Program Design and Management

  • Managed Care Program Design and Management

  • C-Suite Communication

He has deep experience in advising large risk management customers on the selection and retention of Third Party Administrators, in leading national teams of Claim Account Managers, and in overseeing large Claim Operation Audits. He also advises clients on issues relating to communication across all stakeholders in Claims, Underwriting and Actuarial Departments.

Frank is well versed in TPA operations and management protocols in Europe and South America, having worked with colleagues and customers in those venues. In addition, he is experienced in dealing with financial markets for capital generation and can provide guidance to clients and companies looking to enter new markets or expand within existing markets.

Frank is a graduate of St. John’s University (NY). He has authored numerous articles and appeared as a speaker and on panels at national and regional conferences. He is the recipient of the Presidents’ Award from Liberty Mutual Insurance Company for superior claims service, and an Innovation Award from XL Catlin Insurance Company for his XL Go product.

Frank has also served as a Vice President on the Board of Directors for A Woman’s Place, a domestic violence agency providing shelter, educational and legal assistance to clients in Bucks County, Pennsylvania.